Privacy Policy

1. Introduction

Exact IPTV ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV streaming service and website at exactiptv.com.

Please read this privacy policy carefully. If you disagree with its terms, please discontinue use of our service.

2. Information We Collect

Information You Provide Directly

• Contact Information: Phone number (for WhatsApp communication) and email address
• Payment Information: Processed securely through our payment providers; we do not store full payment card details
• Communication Data: Messages you send to us via WhatsApp or email

Information Collected Automatically

• Usage Data: IP address, browser type, pages visited, time spent on pages
• Device Information: Device type, operating system, unique device identifiers
• Cookies: Session cookies for website functionality and analytics

3. How We Use Your Information

We use the information we collect to:

• Process and manage your IPTV subscription
• Provide customer support via WhatsApp and email
• Send subscription confirmations and service updates
• Improve our services and website
• Comply with legal obligations
• Prevent fraud and ensure service security

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Payment processors, hosting providers who assist in operating our service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

All third-party service providers are required to maintain the confidentiality of your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security assessments
• Limited access to personal data by staff

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period thereafter for legal and business purposes. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights (GDPR)

If you are in the European Economic Area or UK, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us via WhatsApp (+44 7380 310123) or email support@exactiptv.com.

8. Cookies Policy

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

9. Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of the service after any changes constitutes acceptance of the new policy.

11. Contact Us

For any privacy-related questions or to exercise your rights:

• WhatsApp: +44 7380 310123
• Email: support@exactiptv.com
• Website: exactiptv.com/contact